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FAQ

For billing questions and payment methods, please click here.

How do I get an account?

You must have an active Maker Pass to use the Jacobs Hall material store.

New account invitations will be sent to verified and active Maker Pass users each Monday.

The first batch of invitations for Fall 2017 was sent on Monday, August 28th at 12:01am and will continue each Monday.

If you have an account from a previous semester, you may continue using it.

For manual account activation requests or questions about the store, please email jacobsinstitute@berkeley.edu from your @berkeley.edu address with the following information:

  • Full name
  • The digits on the front of your Cal 1 Card
  • The first 6 digits on the back of your Cal 1 Card

I had a store account last semester, may I continue using it?

Yes, if you have an active Jacobs Hall Maker Pass you can continue using your store account login from a previous semester or summer period. If you have forgotten your store account password, please click the "Forgot password" link on the login page

I do not have a Maker Pass, can I still purchase materials from the Jacobs Hall Material store?

An active semesterly Maker Pass is required to place and pick up orders from the Jacobs Hall material store.
If you do not have an active Maker Pass, we suggest checking the CED Materials Store and the Berkeley Institute of Design's list of Bay Area stores that sell prototyping supplies

When and where do I pick up my orders?

Material orders can be picked up during open Jacobs Hall Maker Pass hours. Please speak to one of the Design Specialist staff to pick up your order.  

 

I am an instructor or teaching staff, how do I request a group store account?

Email jacobsinstitute@berkeley.edu with:

  • The name and purpose of your group (e.g., DES INV 22, purchase project materials)
  • Payment method (e.g., chartstring)

This option is commonly used by course instructors and by research labs to pay for class and research materials, respectively.

 

Refunds

Consumable items (laser cutter materials, batteries, etc) are not refundable.

For electronics and other items, please notify a Design Specialist within 14 days if you notice any defects or problems. A replacement will be exchanged at no additional cost.

 

For billing questions and payment methods, please click here.